The hype about intelligent Chatbots
1. What is a Chatbot?
2. How does it work?
3. How to integrate Chatbot?
4. The example of Chatbot?
5. Why should you have Chatbot?
What is a Chatbot?
The Chatbot is a short term of Chat Robot – a computer that simulates human conversation or chats through artificial intelligence. Chatbot came on the scene in 2011 as business intelligence, artificial intelligence and messaging platforms combined into new forms of responsive technology.
How does it work?
There are two types of chatbots;
- one functions based on a set of rules
- advanced version uses machine learning
What does that mean?
1. Chatbots based on rules:
- This bot is very very limited. It can only respond to very specific commands. If you say the wrong thing, it doesn’t know what you mean
- This bot is only as smart as it is programmed to be
2. Chatbots using machine learning:
- This bot has an artificial brain AKA artificial intelligence. You don’t have to be ridiculously specific when you are talking about it. It understands language, not just commands
- This bot continuously gets smarter as it learns from conversations it has with people
“Messaging is where we spend a ton of our time and expect to communicate. It is ridiculous we still have to call most businesses.”
— Josh Elman, Partner at Greylock
How to integrate a Chatbot?
If you think that you need be expert in artificial intelligence just because bots use artificial intelligence to make them work… well, that’s not true. The only thing you need to do is to think about the problem you are going to solve with your bot, then choose which platform your bot will live on (Facebook, Slack, Skype, etc), set up a server to run your bot from, and choose which service you will use to build your bot. Doesn’t sound so complex, right?
Here are some useful links for start:
Great services you can use to build your bot:
wit.ai (bought by Facebook)
howdy’s botkit (raised $1.5+ mil in funding)
api.ai (raised $8.6+ mil in funding)
Dexter (owned by Betaworks)
(Resource: How bots will completely kill the websites and mobile apps: https://chatbotsmagazine.com/how-bots-will-completely-kill-websites-and-mobile-apps-656db8e6fc03#.92qqueqbv )
The example of a Chatbot
Let’s take a look:
Allo from Google
At 2016 I/O, Google announced its own Facebook Messenger competitor called Allo. Apart from some neat features around privacy and self-expression, the really interesting part of Allo is @google, the app’s AI digital assistant. Google’s assistant is interesting because the company has about a decades-long head start in machine learning applied to search, so its likely that Allo’s chatbot will be very useful. In fact, you could see Allo becoming the primary interface for interacting with Google search over time.
Why should you have Chatbot?
Simply every business is going to have a bot!
If messaging apps become the #1 way people communicate, then every business is going to need a way to engage on these platforms.
– Chatbots Magazine
There is actually a 2-way business talk to the people
- Call centre where people chatting all day long
- The business uses a computer to talk to everyone
So, logically you would ask yourself why would you even talk with bots when you can simply use their website or mobile app?
Website? – That website load it takes a long time – few second or minutes – but still for users on the website that is “too long“. Bots load instantly. There is no waiting and of course, people will always choose a faster way to get answers.
Mobile app? – You need to download the mobile app, but you do not need to download the bots – you can use it immediately.
Best 7 Chatbots who are The Winners of 1st ChatBottle Award
4. The best Entertainment bot — BFF Trump
(Resource: Octane AI: The Easiest way to create Chatbot: https://octaneai.com/)
“In the future, talking to a bot will be like talking to a real person who has instant access to entire databases of information and can process your thoughts and desires instantly.”
The must reference: https://chatbotsmagazine.com/
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